I just came back from three days of meetings with a client who runs a highly successful business. He is among the fastest growing companies in his industry.  He does not believe his ultimate job is to be the best at what he does, although he has won numerous awards for that.  He doesn't believe that his ultimate job is customer service, although he is setting a new standard for that as well. What is it?  What makes him and → Read more

Several ‘guardlings’, as I affectionately call my color guard girls, said to me the other day - "You have no idea." But I think I do have an idea. Maybe. I remember being shoulder tapped by Cathy Umlauf as a sophomore in high school, asking if I would be interested in trying out for Drum Major.  At this point in my life, I felt gawky, awkward, unnoticed, insignificant, stupid.  Me?  I looked at her to be sure she was looking at → Read more