Investing in Ourselves and Others

I just came back from three days of meetings with a client who runs a highly successful business. He is among the fastest growing companies in his industry.  He does not believe his ultimate job is to be the best at what he does, although he has won numerous awards for that.  He doesn't believe that his ultimate job is customer service, although he is setting a new standard for that as well. What is it?  What makes him and → Read more